Help & Customer Support

We're here to help you get the most out of your renovation planning.

Customer Support

Have questions about a report, billing, or need technical assistance? Email our support team:

✉ support@ausbava.com

Typical response time: Within 24 business hours.

Account & Data Deletion

Under Apple App Store Guideline 5.1.1(v), you can delete your account and all associated data at any time.

View Deletion Steps ↓

Permanently deletes profiles, saved plans, and reports.

Frequently Asked Questions

How does Ausbava calculate renovation value and ROI?

Each renovation's estimated cost is scaled to your home and area. Its estimated value added is that cost multiplied by Ausbava's own assumption for that type of renovation, adjusted for your region. Recent nearby sales whose listings mention the update show how much local evidence there is (the confidence meter); they are shown for context, not used to calculate the value. All figures are broad estimates, not an appraisal.

What is included in the $19.99 Full Report?

The Full Renovation Report unlocks a comprehensive project breakdown for your specific plan, including: itemized contractor trade estimates (low/high ranges), project timelines and crew size estimates, contractor interview questions, building department permit questions, and full market comparable cards. It can also be exported as a professional PDF.

How do I restore my previously unlocked reports?

If you switch to a new iPhone, simply sign in with the same email address. Your confirmed home and saved plans will restore automatically. To restore Apple In-App Purchases, open Account Settings in the app and tap Restore Purchases.

Can I change my home address?

Yes. You can change your active home address once from your dashboard (Change Home Address). To prevent data scraping and protect public records API quotas, each account is granted one address change.

How to Delete Your Account & Associated Data

Apple Guideline 5.1.1(v) Compliance: You can initiate full account and data deletion directly from inside the app or by submitting a web request below.

Option A: Delete Directly Inside the App (Instant)

Open the Ausbava app on your iPhone.
Tap the account icon (person) in the top-right corner of the dashboard.
Scroll down to the Account section.
Tap Delete Account and confirm the prompt.

Result: Your account authentication session, verified email, property associations, saved renovation plans, and report snapshots are immediately and permanently erased from our active databases.

Option B: Request Deletion via Email (If app is uninstalled)

If you no longer have access to the app, send an email to support@ausbava.com with the subject line Account Deletion Request from the email address associated with your Ausbava account. Our team will verify and permanently purge your records within 7 business days and confirm by email.